Privacy Policy

1. Introduction

Mubboo Pty Ltd (“we”, “us”, “our”, “Mubboo”) operates mubboo.au. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

This policy describes how we handle personal information collected through our website and AI assistant service.

2. What Information We Collect

Personal information we may collect:

• Account information: name, email address (when you register)
• Usage data: search queries, pages visited, features used, device type, browser, IP address
• Voice data: audio is processed in real-time for voice commands via AWS speech services — audio is NOT permanently stored
• Location: city-level location via IP detection or your manual selection (used to show relevant local content)
• Cookies and similar technologies: session cookies, city preference cookie (mubboo-city), analytics cookies
• Transaction data: if you subscribe to Mubboo Plus, payment is processed by our third-party payment provider — we do not store credit card details

What we do NOT collect:

• We do not collect sensitive information (health, race, political opinions) unless you voluntarily share it in a chat query
• We do not record or store voice audio beyond the real-time processing session
• We do not store credit card or bank account details

3. How We Use Your Information

• To provide and personalise the Mubboo AI assistant service
• To show relevant local deals, prices, and recommendations based on your city
• To improve our service through anonymised, aggregated usage analytics
• To manage your account and subscription (if applicable)
• To send service-related communications (account confirmations, security alerts)
• To comply with legal obligations under Australian law

We will NEVER:

• Sell your personal information to third parties
• Use your data for purposes unrelated to the Mubboo service
• Send you unsolicited marketing without your explicit consent

4. Affiliate Links and Third-Party Services

Mubboo earns commissions through affiliate links when you click through to retailer websites and make purchases (see our Affiliate Disclosure).

When you click an affiliate link, you leave mubboo.au and are redirected to a third-party retailer website. That website has its own privacy policy which we encourage you to review.

We use the following third-party services:

• AWS (Amazon Web Services) — hosting, voice processing, data storage (Sydney region)
• Google Analytics — anonymised website usage analytics
• Affiliate networks (Commission Factory, Amazon Associates, eBay Partner Network) — affiliate link tracking

These third-party services have their own privacy policies and may collect data independently.

5. Cookies

• Essential cookies: session management, authentication, city preference
• Analytics cookies: Google Analytics (anonymised, no personally identifiable information)
• We do NOT use advertising cookies or tracking pixels for ad targeting

You can manage cookies through your browser settings. Disabling essential cookies may affect service functionality.

6. Data Storage and Security

• All data is stored on secure servers hosted by AWS in Sydney, Australia (ap-southeast-2 region)
• We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest
• Access to personal data is restricted to authorised personnel only
• While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure

7. Data Retention

• Account data: retained while your account is active, deleted within 30 days of account deletion request
• Chat history: retained for the duration of your account (you can clear chat history at any time)
• Guest session data: automatically deleted after 7 days
• Voice audio: processed in real-time only, not permanently stored
• Analytics data: retained in anonymised, aggregated form

8. Your Rights Under the Australian Privacy Principles

You have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from any marketing communications at any time
• Complaint: Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our response

To exercise any of these rights, contact us at privacy@mubboo.ai. We will respond within 30 days.

9. Children's Privacy

Mubboo is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us at privacy@mubboo.ai.

10. International Data

Our servers are located in Australia. If you access Mubboo from outside Australia, your information will be transferred to and processed in Australia. By using our service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. For material changes, we will notify registered users by email. Your continued use of Mubboo after changes constitutes acceptance of the updated policy.

12. Contact Us